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  • Shipping policy


    Payment is made through PJSC Sberbank using bank cards of the following payment systems:
    VISA International;
    Mastercard Worldwide;

    You can pay for your order using

    • bank cards denominated in rubles, euros, dollars or Kazakh tenge;
    • cash via a payment terminal or ATM;
    • Internet banking systems of any leading bank;
    • Android and iOS mobile applications (Apple Pay, Samsung Pay)

    After you have paid for your order, you will automatically receive a purchase receipt by email. If you want to make a purchase as a legal entity, please, request a callback. Our manager will contact you to clarify all the information and make an invoice for you.

    Payment by a bank card

    To select payment for your order on the relevant page, click the button Payment for the order

    Filling in your card details, you will be redirected to the payment gateway of PJSC SBERBANK. Connection to the payment gateway and transmission of information is carried out in secure mode using the SSL encryption protocol. If your bank account supports Verified By Visa, MasterCard SecureCode, MIR Accept, J-Secure technology, you may also need to enter a special password to make a payment.

    This website supports 256-bit encryption. Confidentiality of the provided personal information is ensured by PJSC SBERBANK. The information entered will not be provided to the third parties except in cases provided for by the legislation of the Russian Federation. Payments by bank cards are carried out in strict accordance with the requirements of the payment systems MIR, Visa Int., MasterCard Europe Sprl, JCB.

    Return Policy

    Good quality goods must be returned within 30 days from the date they are received.

    The refund is made to your bank account within 5-30 working days (the period depends on the bank that issued your bank card).

    Have a nice shopping!

    Shipping of Cedar Factory products around the world

    • Tomsk — courier delivery cost starts from 180 rubles. Delivery is carried out on weekdays from 6pm to 8pm
    • Customer pickup from the factory. Notify us in advance of the planned pickup. Our staff will meet you as you arrive to pick up your order.
    • Other cities and settlements of Russia — delivery to the pick-up point or to the door is carried out mainly by OZON Rocket or SDEC.
    • Shipping abroad! Contact us via WhatsApp or Instagram or request a callback. Our managers will calculate individually the cost of shipping using prices of the shipping companies.
    • Also, if necessary, we can dispatch your order by Russian Post or coordinate the approval of individual courier delivery for an additional fee.

    Terms of delivery

    • Delivery around Russia takes 7-14 days.
    • We deliver around Tomsk on the following day, except weekends.
    • We calculate the terms of shipping around the world individually. We will contact you as soon as you place an order.
    • Express delivery usually takes 1-3 days. Contact us and we’ll calculate it individually.

    Order tracking:

    You can control the location of your order on the website of the shipping company by track-number which we provide you with after sending your order to the shipping company.

    • SDEC (click to track the shipment).
    • OZON (click to track the shipment).

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